Returns & Refunds
Effective 2026. Because every order is personalized and made to order, our policy is built around remaking things correctly rather than accepting returns.
Personalized, made-to-order cards
Each order is engraved specifically for you with your artwork and details. For that reason, cards are not returnable for change of mind — once a batch is produced it cannot be resold or restocked. Please review your proof carefully before approving it, since the approved layout is what we engrave.
Defective or misprinted cards
If your cards arrive defective, damaged in production, or misprinted against your approved proof, we will remake them free of charge. This covers engraving errors, finish flaws, and manufacturing defects that are our responsibility.
Send us a few clear photos of the issue when you start your claim so we can confirm the remake quickly.
The First-Batch Guarantee
Your first order is additionally protected by The First-Batch Guarantee. If your first batch arrives and the result isn't right for you, we will work with you to redesign and re-engrave that batch so you end up with cards you are proud to hand over.
Under this guarantee we cover the redesign and re-engraving; the customer covers return shipping of the original batch. It applies to your first order with us and is intended to take the risk out of trying Vantage Lab Studio for the first time.
How to start a claim
To start a remake or guarantee claim, email admin@arsmediaagencyllc.com within 14 days of delivery. Include your order number, a short description of the issue, and photos where relevant. We will confirm next steps and, when a return is required, provide instructions.
Refunds
Where a refund is warranted — for example, an order cancelled before production begins, or a defect we are unable to remake — it is processed to your original payment method via Stripe. Refunds typically appear within a few business days of being issued, depending on your bank or card provider.